The company assists organisations become recognised leaders in their sector through their service, culture and reputation. Its key services are training & development and research, with both areas forecast to continue to grow through the remainder of the decade, where training is perceived as a key differentiator in retaining staff in a tight labour market and, in the age of digital reviews, investment in customer experience is becoming a prerequisite for success for its clients.
The business has gained significant traction in sectors that have high levels of regulation combined with low levels of customer satisfaction, and has a strong track record of delivering multi-year large training roll-outs to significant corporate entities. It also delivers leadership training and, as an approved partner for The Institute of Leadership, many of its courses and programmes are Institute-endorsed, allowing individual learners to gain formal recognition.
Revenues are well spread amongst its client base, with c 50% relating to multi-year activities (either formally contracted or informally approved) and the balance consisting of major discrete projects. Client relationships are often long-term, in some cases spanning 20 years.
Operating from a central London location, the company delivers for its clients on a nationwide basis, through a hybrid mix of face-to-face and virtual/online delivery. It has an experienced management team, with the majority of employees long-serving, complemented by a trusted pool of expert associates.
